The Refund Plan is an additional service and totally optional.
For an additional fee, You will be provided with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out in this document. If the booked event is rescheduled, the refund plan will be extended to the new date of the booked event.
Please note that this Refund Plan is not an insurance nor covered by the Financial Services Compensation Scheme.
The following words or phrases have the meaning shown below wherever they appear in this document.
We will refund the ticket face value of your booking if you are unable to attend a booked event due to:
We will not provide a refund where:
The following apply to ALL requests for a refund:
Notify us as soon as possible should you need to request a refund under this plan.
To help us process your refund quickly, please share as much information with us as possible, including the name and date of the booked event, your Name, Email Address and Order Reference Number. Supporting documents/evidence MUST be provided in order to process your refund request.
You can sumbit a refund using bu tracking your order: https://www.gigantic.com/order-tracker
We reserve the right to amend or revise the Refund Plan at any time without notice, please check these terms regularly. Any changes to the Refund Plan apply to your ticket purchase with immediate effect from the date of publication on our website.